Question: How can I place an order?
To place an order, please browse our items on our Instagram or Facebook page. Once you see something you like, send us a Direct Message (DM) on either platform or contact us via the WhatsApp number . Please include the item(s) you’re interested in and your size. We’ll then guide you through the confirmation and payment process.
Question: Do you offer delivery? Where do you deliver to?
Yes, we offer delivery services! We primarily deliver within Kenya. Delivery costs and timelines may vary depending on your specific location. Please provide your location when placing your order, and we will inform you about the applicable delivery fee and estimated delivery time.
Question: What payment methods do you accept?
We typically accept mobile money payments (like M-Pesa). Please confirm the available payment options with us when you are ready to place your order, and we will provide the necessary payment details.
Qestion: Do you have a physical shop I can visit?
We operate primarily as an online store through our Facebook and Instagram pages but also have a physical store at Nairobi CBD along Moi Avenue in Giant Mark Shopping Mall, First Floor S3. This allows us to offer a wide variety of styles conveniently. Please check our social media bio or contact us directly to inquire about any potential options for physical viewing or pickup if available.
Question: How do I know what size to choose?
We often include size information in the description of our posts. If you are unsure about sizing for a specific item, please don’t hesitate to ask! Send us a DM with the item you’re interested in, and we can provide measurements or help you determine the best fit.
Question: What is your return or exchange policy?
Customer satisfaction is important to us. If you have an issue with your order, please contact us within a specific timeframe (e.g., 24-48 hours) of receiving it. We handle returns or exchanges on a case-by-case basis, typically for items that are unworn, in their original condition with tags attached. Please inquire about the specific policy details before completing your purchase or contact us immediately if you encounter any problems.