Do you allow exchanges?

Yes! Of Course! We offer a one time exchange facility wherein you can raise a size exchange request for a product (just once) and we will replace it for you*. All you need to do is, just follow the process outlined here and place a new order on fashionarena.co.ke.

*There are certain limitations to exchange. Please read further for details.

1. Size Exchange is not allowed for certain categories and product sold by Fashion Arena Partners.

2. Size Exchange can be availed only once on a product in an order.

3. Multiple product exchange i.e. returning a single item in exchange for multiple products will also not be possible. Please return the item and place a new order.

4. Exchange for bundled products is not allowed.

What is the exchange process & how soon can I expect the exchanged product?

EXCHANGE PROCESS 

Below is our elaborate exchange process.
Step 1: Door Step QC 
We will attempt to pick up the return product from your address within 5-7 days of your raising a request. Field executive will conduct a quality inspection of the product at your doorstep.
Step 2: Product Pick Up
Once the product is QC passed, it will be picked by the field executive.
Step 3: New Product Dispatch
The new order shall be dispatched within 24 hours post pick up and product inspection of the returned product(s).

We shall also keep you updated with an email and SMS.

Can I cancel the exchange?

Please understand that exchange order is treated as a new order, which can be cancelled by using the online cancellation facility on our website (currently only on desktop version). Please visit our FAQ on ‘How can i cancel my order’.

Can I buy multiple items in exchange for a single product?

Unfortunately, that may not be possible. We would love to allow multiple product exchange but our logistics process is such that we have to restrict to size exchange of the already bought item only.

Therefore, if you wish to return a single item in exchange for multiple items, please return the item and place a new order. Please note that exchange wll be done at the special price of the product.

What is Fashion Arena Exchange policy?

FashionArena.co.ke offers its customers a ’15 DAYS FREE SIZE EXCHANGE SERVICE’ wherein you can request for a size exchange of a product within 15 days of its delivery. Our exchange service is absolutely charge free. However, the difference amount, if any, between the original product and the exchange product will be forfeited.

CHECKLIST

Please make sure that product is returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).

Please note that any product along with a free gift/ combo must be returned in its entirety.

To know whether Exchange is available on your product, look out for “15 Days Free Return/Exchange” or ’15 Days Free Exchange’ on the product page. 
WE DONOT ACCEPT EXCHANGE FOR: Typically, we do not accept return/exchange for the following items-

  1. Inner wear, Lingerie, Swimsuits
  2. Fragrances, Beauty products
  3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
  4. Socks

Please note:

For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

How do I exchange a Product?

Now exchange is just a few clicks away!

Follow below steps to exchange your item for a different size.

Any hidden charges for exchange I should know about?

Our exchange service is absolutely charge free. You can exchange the size of the already bought product within 15 days of its delivery.

Please note:

Multiple product exchange i.e. returning a single product in exchange for a multiple items will not be possible. We request you to return the item and place a new order.

Which items can I exchange?

We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether size exchange is offered on your product or not, look out for “15 days Free Return/Exchange” on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Jabong Partners only). Also exchange policy is not applicable on bundled items. We are constantly working towards including more products to our exchange policy list, to serve you better.

Is exchange available in my area?

At the moment, exchange is operational in those areas, where our logistics team can arrange for a pick-up. However, we are constantly working towards including more pin codes to our exchange serviceable areas.